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Plants will usually be despatched within one week from receipt of your order and payment according to plant availability, but in extremes of hot (or cold) temperatures, plants will be held here in the nursery until the weather improves. We will acknowledge your order by e-mail or letter normally within 48 hours of receipt. If there are any problems we will contact you to let you know. All orders are executed once a week on a Tuesday. You will be emailed as soon as they have left Stephward
MINIMUM MAIL ORDER
There is a minimum order of R 250.00 plant value (excluding P&P). We will not be able to process any orders below this, however you are welcome to collect any quantity of plants from the nursery if pre-ordered by telephone, e-mail or ordered online. The minimum delivery by Courier door to door is R195.00. Orders with large plants ie. 1.5-2meter we can quote on delivery with Furniture removal companies!!
AVAILABILITY OF PLANTS
Although we make every effort to have all listed plants available, and to update availability on the website it is possible that we may only have small quantities of rarer plants. It is not our policy to substitute plants unless you have expressed a preference for this.
If order is not paid for within 7 days on getting invoice with Shipping charges, the order will be deleted. If you need more time to pay please contact us, so we can reserve the plants longer or they will most probaly be sold!
Our plants are in good condition when they are despatched to you - when you receive them please follow the instructions to ensure that they remain healthy and give you pleasure for many years to come:
Please check the contents of your parcel against your invoice.
Unpack your order straight away and plant when weather permits.
We have negotiated a deal with a Courier that will delivery parcels within South Africa Door to Door. This is they way we prefer to send flasks etc that are more delicate. You will recieve a Way Bill and Traching No
Seeds are posted Airmail and flasks are posted Registered Airmail at your risk. We insure our packaging is the best to minimalise any damage in transort. Unfortunately we cannot post plants in soil.
Customer Review June 2020
May I also add that we where absolutely over the moon with everything from your great assistance and packaging all the way to the beautiful plants.
Stephward Estate must be a gorgeous rare gem of a place.
You made our day.
Frida and Johann
On Tuesday, June 23, 2020, Stephward <firstname.lastname@example.org> wrote:
> Dear Frida
> Thank you for your order and payment on our website! Your plant order was executed to-day with The Courier Guy, Waybill TCG21568986 Tel 0861 203 203 www.thecourierguy.co.za You can expect delivery tomorrow! Please keep checking our website as we keep uploading new plants. If you are looking for any type of plant please WhatsApp 0833154265 with what you are looking for. Ensure your name and email address is on. We do not have all our collections on the web!
> Thank you for your order!
> Happy growing,
> Stephen & Howard